Departments and local authorities are currently investing millions of pounds in building the infrastructure to support the electronic delivery of their information and services. Without a central architecture to manage this spending much more will be spent on duplicating research, design, systems integration and hosting.
Departments and local authorities have been wrestling with the same problems: managing customers, content, new channels and emerging technologies. Entire infrastructures, both technical, as well as people and process?based, have consequently evolved, not always with consideration of the customer experience.
The Office of the e-Envoy (OeE), has 'productised' its infrastructure, the Government Gateway and the www.ukonline.gov.uk portal, into components, both products and services. The OeE is now able to offer these products and services, as a service organisation, to facilitate quick deployment of government content and transactions, economically, and focused on the customer. Such products and services include:
Products
Services
These products and services conform to government guidelines and recommendations produced by the OeE, and have all been security accredited by CESG.
The OeE product set has been designed and built to be fully modular, to enable departments and local authorities to customise to their specific strategic business needs. These products and services will increase over time, as more departments and local authorities take advantage of the centralised architecture.
Considerable investment has been made at the centre, in researching customer needs, defining the types of interaction customers require of government, as well as the best of breed technologies capable of delivering government information and services effectively. All government departments and local authorities are advised to consider the technical viability and value for money of these products and services before investing resources in building their own infrastructure.
Departments and local authorities have been wrestling with the same problems: managing customers, content, new channels and emerging technologies. Entire infrastructures, both technical, as well as people and process?based, have consequently evolved, not always with consideration of the customer experience.
The Office of the e-Envoy (OeE), has 'productised' its infrastructure, the Government Gateway and the www.ukonline.gov.uk portal, into components, both products and services. The OeE is now able to offer these products and services, as a service organisation, to facilitate quick deployment of government content and transactions, economically, and focused on the customer. Such products and services include:
Products
- Authentication and authorisation
- Secure Routing
- Search
- Content management and delivery
- Management information
Services
- Hosting
- Systems integration
- Customer research and user experience
- process design and change management
- Requirements analysis
These products and services conform to government guidelines and recommendations produced by the OeE, and have all been security accredited by CESG.
The OeE product set has been designed and built to be fully modular, to enable departments and local authorities to customise to their specific strategic business needs. These products and services will increase over time, as more departments and local authorities take advantage of the centralised architecture.
Considerable investment has been made at the centre, in researching customer needs, defining the types of interaction customers require of government, as well as the best of breed technologies capable of delivering government information and services effectively. All government departments and local authorities are advised to consider the technical viability and value for money of these products and services before investing resources in building their own infrastructure.
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