Thursday, March 26, 2009

Contingency planning

Whatever an organisation's line of business, there is always a requirement for contingency plans to cover a number of eventualities.

A government organisation can be thrust into the spotlight of the media at a moment's notice. You should ensure that your website has the capability to carry fast-developing stories and that its web hosting service would be able to deal with a sudden increase in the number of visitors.

A news development that requires immediate publishing on the web must not shortcut or bypass existing publishing standards. The contingency plan may suggest that it can be streamlined but the correct authorisation must be given before any information is published on the website.

Within this contingency plan there should a clear and easily accessible list of roles and responsibilities for each of the staff concerned in publishing emergency information. This list must be up-to-date and have contact numbers for each individual.

This same list of individuals to contact and a similar list of roles and responsibilities will be vital in any disaster recovery scheme. If the server is physically destroyed, severely hacked or ceases to function there should be plans already in place to restore service. If your organisation has an overall disaster recovery plan, then plans to restore website service should work within it.

Finally, you should ensure your contract with your server host writes preventative measures such as frequency of backup and the supplier’s responsibilities in the event of a disaster.

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